Privacy Policy
Last updated: January 13, 2025
Overview
Recall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based personal CRM service.
Information We Collect
Information You Provide
- Phone Number: Required to create your account and communicate with you via SMS.
- Contact Information: Names, phone numbers, and details about people you add to your network.
- Messages: The content of your SMS conversations with Recall, including contacts, tasks, notes, and reminders you create.
- Profile Information: Any personal details you choose to share, such as your name, interests, or preferences.
Information Collected Automatically
- Usage Data: How you interact with our service, message frequency, and feature usage.
- Device Information: Mobile carrier information associated with your phone number.
How We Use Your Information
- To provide and maintain our SMS-based service
- To process and respond to your messages
- To store and organize your contacts, tasks, and notes
- To send you reminders and notifications you request
- To improve and personalize your experience
- To send service-related communications (welcome messages, confirmations)
- To verify your identity and prevent fraud
- To comply with legal obligations
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored on secure servers and encrypted both in transit and at rest.
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our service (e.g., SMS delivery providers, cloud hosting).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Your Rights and Choices
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and data.
- Opt-Out: Unsubscribe from SMS messages by replying STOP at any time.
To exercise these rights, contact us at privacy@recall.life or text HELP to our service number.
SMS Communications
By signing up for Recall, you consent to receive SMS messages from us. These messages include:
- Responses to your requests and queries
- Reminders and notifications you create
- Account verification codes
- Service announcements
Message and data rates may apply. Message frequency varies based on your usage. Reply STOP to unsubscribe or HELP for assistance.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by sending an SMS to your registered phone number or by posting the new policy on this page.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@recall.life